Why Your Website or App Should Offer Chat

By Myka 2 years ago
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Why live chat?

Customers are becoming more & more distracted and want information to be available to them instantly. The most efficient and cost effective way to provide assistance to your customer is to have live chat on your website. It is convenient for your customer to quickly write what they need assistance with and get an instant response.

How is live chat cutting cost?

When you add this feature to your website, you are able to respond to your customers without having a group of people in a call center to answer one call at a time. In comparison, the people who manage your live chat can be helping numerous people at once from the comfort of their home or business.

How does it increase sales?

When a customer goes to your website and has a question about a product or service, they may just end up moving on to a different company if they feel it is too difficult to get their questions answered. Having live chat provides the opportunity to answer questions or clarify anything that the customer may have. This feature makes your visitors feel comfortable and happy about their decision to choose your business for their wants/needs.

There are many different types of live chat that you can use for your business. The one that you choose depends on the type of company you have and the needs of your customers. Start a chat or contact us today to learn more about adding this feature to your website.


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Myka has been writing since she could hold a pen. She studied communications in college, and joined our team as a Content Manager in 2016. She enjoys journaling, reading quotes and snacking.